Terms & Conditions
Welcome to the PORTFOLIO of Fine Diamonds website (the "website") which is owned and operated by John H. Lunn (Jewellers) Limited. The following terms and conditions govern your access to and use of the website and also any purchases made from it. Please read them carefully. By continuing to use this website, you agree to be bound by these Terms and Conditions of use. If you do not agree to be bound by these Terms and Conditions, please immediately exit the website and do not attempt to make a purchase from it.
John H. Lunn (Jewellers) Limited reserves the right to amend these Terms and Conditions or any policy or guideline outlined on the website. If we make any changes, we will amend our Terms and Conditions on this website and any such amendment will be effective immediately following the posting of the changes on the website. Please periodically refer to the Terms and Conditions on the website in order that you are aware of any amendments which have been made by us. If you do not wish to be bound by the revised Terms and Conditions, please immediately exit the website and do not attempt to make a purchase from it.
On this website "we", "us" and "our" means:
John H. Lunn (Jewellers) Limited
Telephone No: 02890 329799
Fax No: 02890 325648
Freephone: 00800 90 007 007
Company Registration No: NI003421
VAT Registration Number: GB 252 7206 76
"You" and "Your" means the person accessing and/or using the website.
"Working Days" means all days other than a Saturday, Sunday and any statutory or public holidays in Northern Ireland.
This website sells only to customers who are resident in the United Kingdom and the Republic of Ireland. Orders from outside the United Kingdom or the Republic of Ireland will not be processed, and no order will be despatched to any address outside the United Kingdom or the Republic of Ireland.
Product Details and Information on Our Website
The products on this website are not shown to actual size nor are the images binding as to detail. Due to photography techniques and screen defaults, some products may appear larger or smaller than their actual size. Other products may be shown larger than their actual size so that details can be clearly viewed by you. In terms of proportion, we aim to keep each image as accurate as possible.
We make every effort to ensure that all information on this website is totally accurate. If any errors appear, we will correct them as soon as possible. We regret that in the very unlikely possibility that errors appear in either product descriptions or product details, it will not be possible for us to honour the incorrect information.
The security and privacy of our clients' and their personal information is of prime importance to us. This page has been created to inform you of the information we need to collect, why we need to collect such information and how we use the information we collect.
You can browse www.portfoliooffinediamonds.com without the need to tell us who you are or without revealing any personally identifiable information. Personally identifiable information is any piece of information which can be used to uniquely identify, contact, or locate a single person. This includes, but is not limited to a person's full name (if not common), home, billing or other physical address, e-mail address, telephone number or other contact details, credit card numbers and expiration dates.
However, if you wish to make a purchase from the website the following information must be provided by you so that we are able to complete your order;
Your e-mail address
Your billing/shipping address
Your telephone number
We are the sole owner of the information collected on our website. We may retain personally identifiable information for accounting purposes and general record keeping. Clients can opt to deactivate their account and have their details removed from our database by sending an email to firstname.lastname@example.org.
Your Credit Card information is only entered at the payment processing stage when you decide to make a purchase. This is provided securely by Realex Payments. We do not hold any credit card details from on-line clients. Realex Payments will use your personally identifiable information to detect and prevent fraud and process your card payment in a secure and confidential manner.
We will not sell, trade or rent your personally identifiable information to third parties under any circumstances unless we are required to do so by law or to enable us to complete your order. . For example when we ship your order we must share your name and address with a shipping company. We only provide the minimum personally identifiable information to a third party that is necessary to complete a requested service.
We monitor the traffic throughout the website and we only use this information to compile overall statistics for our own purposes. The information we track includes IP Address, DNS Name, Browser Type, Page Views, Operating System and Time-stamps. This information is used by us to improve the usability, performance and effectiveness of our website and is not disclosed to any third parties unless we are required to do so by law.
This website may provide links to other third party sites which are not under our control. We are not responsible for the practices, content or availability of any such websites. A link does not imply endorsement of, sponsorship of, or any affiliation with the linked site. We provide the link as a convenience only. If you decide to access linked third party websites, you do so at your own risk and we will not be held responsible or liable for any loss or damage caused by the use of or reliance on any third party websites.
We may be required to share personally identifiable information, and any other information available to us in order to investigate or prevent, or take action with regard to illegal activity or suspected fraud.
All of our prices are in British Pounds and include Value Added Tax. Please note that our prices are subject to change without notice.
We make every effort to ensure that all information on the website is completely accurate. If any errors appear, we will correct them as soon as possible. We regret that in the very unlikely possibility that errors appear in prices, it will not be possible to honour mistaken information. If a product is shown at a price lower than it's actual price, we will at our discretion cancel the order and inform you of the cancellation or contact you for further instructions. We may offer the option to pay the difference between the lower price and the actual price. We may arrange for a substitute item of the correct price to be supplied to you. You are of course entitled to reject this substitute item in which case we will arrange to refund the purchase price to you as soon as possible. If the order has been shipped, you will be required to pay the difference between the lower price and the actual price or alternatively you can return the product with all packaging and paperwork at your expense.
Due to the volume of orders and the fact that each of our diamond creations are unique, an item can go out of stock before we are able to post notification on our website. In the rare event that this occurs, we will notify you by telephone call or e-mail as quickly as possible in order to arrange for a substitute item of the equivalent price. You shall be entitled to reject the substitute item in which case we will arrange to refund the purchase price to you as soon as possible.
Some of our diamond rings are limited in the number of sizes to which they can be adjusted. We ask for the size you require when you place your order. If this is known, we will endeavour to size the ring to the correct size in the time-scale we quote you after your order is received. In the event that the ring cannot be sized to the correct size, we may need to manufacture a new ring for you. It may be necessary to source a new diamond to ensure we can fulfil the order and meet your requirements. We will keep you informed if this is the case and update you on a delivery date. If this is not suitable to you, a refund or exchange of the ring can be requested as set out in the terms of our Returns Policy. We will endeavour to keep the characteristics of the diamond in the replacement ring as close to the original as possible but reserve the right to substitute a diamond of equivalent monetary value to the original. You may be required to pay an additional amount to fulfil any order that is placed in this way. Similarly we will refund any difference if the substitute ring is of lower monetary value than the original. You can of course opt for an exchange or refund as set out in the terms of our Returns Policy.
For your convenience we accept the following methods of payment:
- Visa and Visa Debit
- Pay by Finance in conjunction with Hitachi Capital UK (PLC)
We do not sell or accept gift certificates or vouchers for use on the website.
Processing of Orders Policy
When you decide to purchase a ring, engagement ring or piece of diamond jewellery from the website, the following process is employed by us to process and fulfil all orders. On our server, we will collect your information to include your name, address, e-mail address, contact telephone numbers and ring size where appropriate. You will then be directed to Realex's secure server to input your card details. When payment has been authorised we will e-mail a confirmation that your order is being processed. All orders must be paid for in advance and credit and debit cards are therefore debited as soon as you place your order.
During the processing of your order, we will again contact you by e-mail or telephone to confirm your ring size if appropriate, the delivery address and any other special requirements you may have. Once your order has been processed, we will send you a final e-mail confirming your order has been accepted. A binding contract is formed when you have received an e-mail from us confirming that your order has been accepted.
Goods will be despatched as soon as the order is confirmed and payment has been cleared. This process may be made slightly longer if we need to adjust the size of the ring you have ordered. We aim to dispatch all orders within seven working days as soon as your payment has been cleared and the ring adjusted accordingly. All orders are fully insured. A signature may be required to acknowledge your receipt of the order. Please make arrangements for someone you trust to be available at the delivery address so that they can acknowledge receipt of your order. We will only ship to the address of the registered card holder. After the 14 day change of mind policy has expired, we will despatch the independent diamond certificate to you under separate cover and your order will be complete. For your information, all the diamond characteristics are included on the document for insurance which we send to you along with your purchase.
Goods that may need to be ordered specially from our suppliers to fulfil your order may take longer. We will advise you of the expected delivery time of such items. If this is not suitable to you, you may request a refund or exchange as set out in the terms of our Returns Policy.
If you change your mind, or are unhappy with the item you have purchased you may return it to us for an exchange or full refund within 14 days of receipt of your order. Please ensure that any goods returned for exchange or refund are in the same condition in which they were received by you (unworn and unmarked), along with all the packaging and paper-work that was provided with the goods. Please use the returns label we provide with all orders.
All goods returned for exchange or refund must be fully insured by you at your own expense. All goods sent for refund or exchange must be sent via Royal Mail Special Delivery or by Registered Post if posted in the Republic of Ireland. Please include a covering letter with your details and instructions on how you wish us to proceed.
Please call or e-mail us to inform us that you are intending to return an item. This is for added security and ensures we can process the refund or exchange as speedily as possible.
We aim to process your refund or exchange within 7 working days of receipt of the returned goods. Our registered valuers and gemmologists will test all diamonds that have been returned to ensure their authenticity and check the diamond characteristics against the diamond certificates we hold for each diamond. Refunds will be issued when this process has been completed.
Each diamond ring, engagement ring and piece of diamond jewellery purchased on the website is accompanied by a diamond certificate issued by one of the leading international diamond laboratories including GIA, HRD, IGI, Anchorcert by the Birmingham Assay Office, GemA, Precious Stone Laboratory and ASL amongst others. These diamond grading reports are detailed documents created by independent diamond experts from each of the respective laboratories.
For security reasons, the diamond certificate will be despatched to you under separate cover after the 14 day change of mind policy has expired. We include all the diamond characteristics on the document for insurance that we send to you along with your purchase.
You will not be permitted to purchase several of the same style of item from the website in order for you to keep the one you like best and return the unwanted goods. This causes undue overheads and can be very costly. If you wish to confirm the quality of a diamond piece, please feel free to contact us on email@example.com or 00800 90 007 007.
Policy on Conflict Diamonds
We are aware of the situation regarding "Conflict Diamonds" and are fully complying with the directions that our industry has put in place to prevent this trade. We are gratified that all countries with significant involvement in the Diamond Trade and the leading industry associations have co-operated in creating a global system to combat the traffic in conflict diamonds. As retailers, we will do everything we can to make the new system effective.
The complimentary safeguards adopted by governments and by the industry mean that the diamond supply chain will be protected as never before from the trade in conflict diamonds. Customers can be confident that concrete, comprehensive measures are being taken to assure that diamonds offered for sale are "Conflict Free".
With effect from 1 January 2003, the UK Government is following clear official guidelines. They bar the importation of shipments of rough diamonds that lack appropriate government certification from the exporting country or that come from nations that fail to subscribe to the new international agreement known as the Kimberley Process Certification Scheme.
The most important contribution we can make within our industry is to deal only with trade suppliers of diamonds and diamond jewellery that comply with the programme of self-regulation. We fully adhere to that policy.
We have notified our trade suppliers of diamonds and diamond jewellery that merchandise we buy derived from rough diamonds mined after 31st December 2002 is to be accompanied by a warranty in the form approved by the International Diamond Manufacturers Association and the World Federation of Diamond Bourses. This warranty assures us that the supplier vouches for the legitimacy of the merchandise and that the supplier, in turn, has required the same warranty from their source of merchandise.
Following the recommendations of industry leaders, we have retained for inspection the warranties accompanying our purchases of diamonds and diamond jewellery.
a) Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents.
b) We shall be under no liability to you for any loss, costs, expenses, damage or other claims in respect of any defect in any product purchased arising from your wilful damage, neglect or failure to follow verbal or written instruction, any misuse or alteration of the product by you without our prior approval or arising from any information supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form.
c) We do not give any warranty or guarantee as to the accuracy or otherwise of information supplied to us by third party suppliers and shall have no liability to you for any losses arising as a result thereof.
d) We do not warrant or guarantee the delivery date specified in the Order Confirmation and shall have no liability to you for any loss, damage, expenses, costs or other claims that you may incur as a result of late delivery. In the event that we are unable, or fail to deliver any order within any specified time scale, we will use our best endeavours to contact you in order to re-schedule a new delivery date.
e) We shall not be liable for any failure or delay due to any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest or any other event beyond our reasonable control
f) In any event, our liability for any breach or the aggregate liability for any series of breaches under or in connection with these Terms and Conditions shall not exceed the value of the relevant order placed by you from time to time.
g) If you do not receive your order within 30 days of the expected delivery date we notify you of when we confirm your order, we shall have no liability to you unless you notify us in writing of the problem within 40 days of the original order date.
h) We shall have no liability for any loss of profit or for any indirect, special or consequential loss of damage, costs, expenses or other claims for compensation whatsoever arising out of or in connection with the supply or non-supply of the Products (including any delay in supplying the Products) or their use or resale by you.
Intellectual Property and Copyright
You may not print, copy, reproduce, download, re-publish, broadcast, transmit, display, modify or re-use the contents or material on this website for anything other than personal, non-commercial use. For the avoidance of doubt you are only permitted to print, copy, reproduce, download, re-publish, broadcast, transmit, display, modify or re-use the contents or material on this website for the purposes of ordering products from this website or from any of our stores.
All copyright, trademarks and any other intellectual property rights in this website and its content (subject to the rights of any third party) are owned by or licensed to John H. Lunn (Jewellers) Limited or otherwise used by us as permitted by law.
Limitations of Use
You may not use this website for any unlawful or unauthorised purpose, including without limitation;
- distributing any unlawful, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material;
- transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice;
- interfering with any other persons access, use of or enjoyment of the website;
- damaging, disabling or impairing the operation of this website or attempting to gain unauthorised access to the website or to networks connected to it, through hacking, spoofing or other such similar means.
We reserve the right to remove you as a user of the website and/or prevent any further use in the event that you violate any of these Terms and Conditions. If we consider there to be a risk of liability or loss to us, we may take any action deemed necessary to prevent such a liability or loss from occurring.
You must indemnify and hold us harmless or any of our directors, officers, employees or agents against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from your access to and use of this website.
If any part of these Terms and Conditions are deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions of these Terms and Conditions.